Frequently Asked Questions (FAQ)
Welcome to Jinglz FAQ section! We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Jinglz?
A: Jinglz is an online store specializing in stylish and high-quality handbags and shoulder bags. Our collection features elegant and functional designs, perfect for any occasion. At Jinglz, we believe a great bag is more than just an accessory—it’s an expression of style and confidence.
Q: What materials are your bags made from?
A: Our bags are crafted from premium-quality materials, including durable faux leather and high-grade fabric. Each piece is designed to offer long-lasting style, functionality, and a luxurious finish.
Q: How can I contact Jinglz customer support?
A: You can reach our customer support team through the “Contact Us” section on our website or email us at Support@Jinglz.shop. We’re always happy to help!
ORDERING AND SHIPPING
Q: How do I place an order on Jinglz?
A: To place an order, browse our website, select the items you’d like, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
A: Transit Time: Orders will typically arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A:We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the page on our website. “Track Your Order” This page will provide up-to-date tracking information for your purchase.
Q: What payment methods does Jinglz accept?
A: We accept the following payment methods:
Credit and Debit Cards:
PayPal
Venmo
RETURNS AND EXCHANGES
Q: What is Jinglz return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more information.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at Support@Jinglz.shop.
Other Questions
Q: Can I change my shipping address after placing an order?
A: Yes, you can request a change to your shipping address. Please contact our customer support team immediately after placing your order. We can update the address as long as the order has not been dispatched. Once your order has been shipped, we are unable to modify the shipping details.
Q: Do you offer gift cards?
A: At the moment, we do not offer gift cards. However, we are exploring this option and may introduce them in the future. Stay connected with us through our website and social media channels for the latest updates and announcements.
Contact Information
Business Name: Jinglz
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 8068553764
Email: Support@Jinglz.shop
Business Address: Beekman Regent Condominium, 750 Lexington Avenue #600 New York, NY 10022 USA